Human nature, and lots of us within our businesses, often rush to solve things – after all, that's what our clients pay us for, right? But sometimes, lots of additional dialog without a solution yields more value. The more complex an issue, the more unlikely it is that the immediate answer is the best one.
But listening can be difficult, especially when we really care about something or someone and believe that we know the answer. It can take time to really understand a different perspective, regardless of whether we agree with it or not. And many of us are impatient (I know I can be).
As we take more of our own conversations online, can we resist the lure of solving something before we really understand it?
Monday, June 22, 2009
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