Sunday, November 29, 2009

Thanksgiving surprise from the Heath brothers

It’s been a while, sorry for the absence. I got a great surprise in my inbox a few days ago from Chip and Dan Heath:
Hi Jeffrey, congrats, you are going to be receiving a free advance copy of our next book, Switch: How to Change Things When Change Is Hard. We “drew” your name randomly (and you were fighting the odds, by the way – fewer than 1 in 3 people who signed up will get the book, due to limited quantities).

Expect to see it in 2-3 weeks – and certainly before the Christmas holidays. Just wanted to let you know it’s on the way!

We hope you enjoy it, and thanks for staying interested in our work.

Happy Thanksgiving,
Chip & Dan
I’m not some totally wired netizen or important reviewer, just a designer working to improve the way people and companies present themselves, so this really did come as a surprise. And so when I do get it, and read it, I’ll be sure to blog on any thoughts or related ideas. In the meantime I’d just like to say thanks to Chip and Dan.

On the experience. I’m not naive. I assume Chip and Dan didn’t personally select every name, and it may be that I was just on the right side of the 1 in 3 odds, but the experience still matters to me. And isn’t that the point? Think about that the next time you are taking your latest idea (or presentation) to someone – what will the experience feel like to them?
  • Will it seem like you listened to their concerns, their needs, their POV, and responded with something that acknowledged and spoke directly to those issues?
  • Or will it seem like you took your methodology, your approach, your terminology and added their logo?
Little things go a long way in effecting experience. The Heath brothers could have sent out a less personal email, it could have come from the publisher instead of them, they could have just sent the book with no email – but then my experience would have been different.

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