It’s not that there wasn’t information in it (there was plenty), it’s that it lacked a core message – nothing that we (the audience) needed to know, believe, or question. I still don’t know what the problem was, why I should care about it, and what, if anything, I’m supposed to do about it. A lost opportunity.
It is frustrating to participate (or at least be the passive audience) in these events, and it is reasonably easy to avoid with a smidge of planning.
For most sorts of communications, before you open any software, get a single piece of paper and writing device (seriously, don’t open Word):
- Who is the audience(s) for this?
- What is the problem or issue?
- Why is it important (to that audience)?
- How does it impact them? (If it doesn't impact them, why should they care?)
- What (if anything) can they do about it? (If they can’t really do anything, why should they care?)
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